Terms & Conditions

Making A Purchase

To make a purchase, add the required items to the shopping cart. You can then choose to pay by credit or debit card using Barclaycard as our payment gateway.

Barclaycard accept all major credit and debit cards.

All orders are processed with 100% safety guaranteed through Barclaycard. You must provide your correct address details.

All customers will receive an automated receipt  of your purchase together with an order reference number, please ensure you provide a valid email address with your order.

 

Postage

We will endeavour to post all orders within 3 ‘working days’. If you require your order quicker please contact us first before placing your order. Paying for First class postage only means you should receive your order a day earlier after despatch but does not mean that it will be despatched any quicker.

All packages are sent via Royal Mail or Parcelforce . Please allow at least 7 days for delivery before contacting us. In the event of  any delay or problem we will contact you to inform you.

 

Credit / Debit card Security

The Barclaycard secure payment system is guaranteed 100% safe to use. We will not have access to credit / debit card details used  via Barclaycard. The only details we keep are those you put on the order form and we  can assure you that under NO circumstances will any of your details be passed on to any third party, your privacy is guaranteed at all times.

 

Guarantee

We guarantee your total satisfaction , if you are unhappy with us in any way please contact us by  email or phone and we will assist you in any way we can.

 

Privacy Policy

We promise not to disclose or pass on any buyer’s information to any third party.

 

Returns & Refund Policy

If you are anything but 100% satisfied with your purchase then please return the item for a refund within 7 days of receipt. Whilst we  will be happy to refund in full the cost price of the item purchased , we can NOT refund the postage paid to send the item to you or the cost of the postage to return the item to us. Damaged goods can be returned provided they are in their original packaging. Please contact us first before returning any goods.

 

Cancellation Policy

If after placing your order and paying for it, and providing that the order has not already been dispatched, you wish to cancel your order please contact us either by phone 01924 822363 or email [email protected] quoting your order reference number and we will be happy to cancel your order and issue a full refund to the credit/debit card used for payment.

 

Contract Formation

All orders placed are subject to acceptance. We reserve the right not to accept an order at our discretion, without reason . Any monies paid would be refunded.

 

Data Protection

We will not pass on any of your details to any third party.

 

Disclaimer

We cannot accept any liability for any  viruses , bugs or interruptions from this web site or from the server that makes this site available. However we do everything in our power to ensure that this does not happen.

 

VAT

VAT is included in the prices shown at the rate of 20% - our VAT number: GB 313 5987 46